WHAT REFIN AND PORTABILITY?
12 SKILLS
WHAT'S SPECIAL?
After calling, accompanying attendants and setting up some Call Centers (telemarketing) in Brazil, I always realized that the human factor is the most important of all. My biggest fear was doing a consultancy and finding people who didn't have the skills to sell, worse, to sell over the phone. And even more aggravating, without any desire to evolve - "job to pass the rain".
What many people don't know is that selling doesn't have to be seen as difficult and selling payroll loans over the phone shouldn't be seen as a tragedy after the first few moments making calls and receiving many no. And, of course, when you get a yes and are super happy, it's almost always a customer who doesn't have any credit or paycheck space for anything else.
Plus, this page was made for you to have a different look at payroll loan sales in general, mainly over the phone, but not only that. Come on!
Let's talk about basic skills (skills):
It is very important that you write down and list these skills for phone sales. Many I've been through, others I captured buying the best 'Phone Sales' training found in the biggest Call Centers in the world, mainly in the United States. In these trainings, I made associations and reached 18 crucial skills for you to FAST GROW IN PHONE CREDIT SALES:
TONE OF VOICE: Your voice is much more important than you think. She convinces, she excites, she captivates, just as she annoys, pushes and annoys. Work your voice tone at home in front of the mirror and singing songs. Then run simulations with relatives and welcome your voice feedback!
USE PERSON'S NAME: Who doesn't like to hear your voice? So make use of that innate ego of human beings. Speak his name at least three times (first name only). This will create an unconscious bond and the bond will be more open and lasting.
IF YOU CAN INVITE A VISIT TO THE STORE, DO IT! There is nothing better than receiving an invitation to meet someone else. Say, in other words, that you are a special, caring, caring person and that your store is great and that he cannot miss the chance to meet you. It is always easier to close a melee sale.
IF YOU HAVE TO SELL BY PHONE ONLY: Don't let it be a quick deal. Do it dear, show him attention by giving him valuable information, making it clear that he is important. The sale of the loan will be a consequence of your relationship combined with the client's needs.
NEVER BE THE FIRST PERSON TO TURN OFF THE PHONE: Show that you would like that call to be endless. And, it can always happen, the customer remembers something and shares a lot of importance for closing or increasing the sale.
USE ILLUSTRATIVE WORDS! Words that describe and portray what you are trying to say, metaphors, comparisons, associations are always a way to draw for the client and facilitate their understanding. Of course, this brings a "moral" for you. know how to speak
Speak to any customer with the same level of interest, regardless of what that call will yield.
ALWAYS HAVE THE PERSON'S NAME WRITE DOWN ON A PAPER! Forgetting or changing the customer's name would be unconsciously disastrous for the customer. It's like realizing that it HAS NO VALUE.
Beware of background noise. Having a difficult-to-communicate connection irritates both the customer and you, and you can get to the end sooner than enough and objective.
STAY QUIET WHEN THE CONNECTION ENDS. The Customer may think the call is over and you may end up hearing something positive about closing the sale or something contrary that you can work out arguments to close the sale.
SKILL 11
SKILL 12
SKILL 13
SKILL 14
SKILL 15
SKILL 16
SKILL 17
SKILL 18
These other skills you can learn in my Payroll Loan Sales and Bulk Tools course that will get you 70% off. That's right. From R$ 450.00 to R$ 135.00. This price is paid per company and not per person as a PDF presentation at the end of the COURSE.
AND THERE'S MORE! IF YOU DON'T LIKE OR DON'T INCREASE YOUR SALES, YOU CAN REQUEST YOUR INVESTMENT IN UP TO 20 DAYS.